Contact Whiteland Water Restoration

What should you do first when water gets into your house in Whiteland?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether you were able to close the main valve.
• Whether the water came from inside the house or from outside.
• Which rooms in the finished basement are wet and whether the water reached the walls.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Whiteland date mostly from the 1970s to 2010s, and the decade tells the crew what kind of pipes to expect.
• A good callback number, in case the call drops.
• Whether you've called your insurance company yet, and either answer is fine.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

How does the first visit to your house work?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Why do the age and layout of your Whiteland home matter on the call?

Whiteland has homes from the 1970s to 2010s, so the plumbing varies a lot from street to street. Tell us roughly when yours was built. Typical houses here are ranch and two story homes. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Heavy rain raises groundwater here, and that can push water through basement floors and walls. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Mention any of this when you call, and the crew will plan around it.

Where does the Whiteland number take calls from?

This number covers Whiteland and its neighborhoods, including these:

• Saddlebrook Farms · homes from the 2010s to 2020s, basements are common
• Saddlebrook Farms North · homes from the 2020s
• Millstone · homes from the 2010s, many with finished basements
• Meadow Creek · homes from the 1980s to 1990s, many on slabs
• Briar Creek Estates · built mostly in the 2020s, most with basements
• Park Forest · built mostly in the 1990s to 2000s

This number also takes calls from nearby New Whiteland, Smokey Row Estates, Providence Green, Raintree Village, Olive Branch Manor, Hunters Pointe, Bargersville and Featherstone. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Whiteland and basement flooding.

What do callers in Whiteland want to know first?

Who runs the crews behind Whiteland Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Whiteland Water Restoration. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. On WISH-TV's Life.Style.Live, the company has talked about its community work, like its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.